Flight Centre prepares its ideal network for open borders
Posted on: 30 September 2020

The Flight Centre Travel Group has announced a further change to its Australian leisure shop network as part of the company’s ongoing network management plan to reduce the overlap between shops in higher density areas, particularly in the Flight Centre brand, and to prepare for the return of travel.

About 90 Flight Centre brand shops will close, leaving the company with a strong nationwide network of 332 shops in its flagship leisure brand, along with a variety of other connected channels that customers can use to transact and interact with the brand and its people.

Customers who may be impacted by a shop closure will be contacted directly to introduce them to a nearby store. All bookings, pending refunds and credits will remain easily accessible by customers and our teams.

The closures have also been prompted by the continued domestic and international border closures, which have effectively grounded leisure travel in Australia for the past six months and led to billions of dollars in future travel bookings being cancelled.

FCTG’s Australian managing director, James Kavanagh, said the retained Flight Centre shops had been carefully selected to deliver maximum convenience and effective coverage for customers in the future, with about 95% living within five kilometres of a retained shop.