Malindo Air has informed Flight Centre that it is unable to process refunds until the company begins to secure income from the sale of flights and cash flow improves. Currently we have received around 10% of the refunds we have applied for from the airline. However, in most cases the airline is offering a credit to customers.

Malindo Air has apologised for this situation and will remain in close contact with Flight Centre. We will continue to communicate with customers as the situation changes and further information becomes available.