Qantas refund delays
Posted on: 27 August 2020

Flight Centre is working closely with Qantas Airways (QF) to secure customer refunds.

To-date, Qantas has returned around one third of Flight Centre customer refunds, due to delays caused by the heavy impact of COVID 19 on the airline.

This means that customers may be required to wait longer than the customary 12 week period.

If you are holding a Qantas ticket that was submitted for refund prior to 2 April, please contact your travel consultant, or your nearest Flight Centre office. If your ticket was submitted for refund after 2 April, we respectfully ask you to wait for your agent to contact you directly when your refund has cleared.

For more information view our FAQs here