Flight Centre change & cancellation policy update
Posted on:
2 May 2020
On 2 May 2020 Flight Centre announced an amendment to our Change and Cancellation Policy for customers.
To support Australians during this very difficult time, Flight Centre and our parent company FCTG has made the decision to completely waive our usual Cancellation Fees for bookings where the travel provider (usually an airline, cruise line or tour operator) has cancelled its service - and you are unable to travel as a result.
The waiver, which is in addition to the other waivers and amendments that we have announced previously, follows ongoing discussions with customers and regulators, including the ACCC, and will apply retrospectively to bookings cancelled as a result of COVID-19 on or after 13 March 2020 for which a Flight Centre Cancellation Fee was charged. Please note this waiver applies to our fees – we cannot waive fees or conditions that airlines and other third party suppliers impose.
We also announced our offer of an additional Flight Centre credit voucher of up to $200 per person to customers who choose to keep their money on file with us. For all information on these updates, please read our FAQs.
On 2 May 2020 Flight Centre announced an amendment to our Change and Cancellation Policy for customers.
To support Australians during this very difficult time, Flight Centre and our parent company FCTG has made the decision to completely waive our usual Cancellation Fees for bookings where the travel provider (usually an airline, cruise line or tour operator) has cancelled its service - and you are unable to travel as a result.
The waiver, which is in addition to the other waivers and amendments that we have announced previously, follows ongoing discussions with customers and regulators, including the ACCC, and will apply retrospectively to bookings cancelled as a result of COVID-19 on or after 13 March 2020 for which a Flight Centre Cancellation Fee was charged. Please note this waiver applies to our fees – we cannot waive fees or conditions that airlines and other third party suppliers impose.
We also announced our offer of an additional Flight Centre credit voucher of up to $200 per person to customers who choose to keep their money on file with us. For all information on these updates, please read our FAQs.