Virgin Australia Updates
Posted on:
21 April 2020
On Tuesday 21st April, Virgin Australia (VA) entered into voluntary administration to recapitalise the business and help ensure it emerges in a stronger financial position.
We understand our customers who have credits or bookings with Virgin Australia may be concerned. On Friday 22 May 2020, Virgin Australia released a policy change offering only 'conditional credit' instead of a refund moving forward for bookings which relate to:
- New tickets issued on/after 21 April 2020.
- Tickets issued on/before 20 April 2020.
- Customers who still have/had confirmed flights on/after 21 April 2020 and wish to cancel.
We will work closely with the administrators to support Virgin Australia through this process, and we will keep our customers informed of any developments and Virgin Australia policy updates as they come to us.
On Tuesday 21st April, Virgin Australia (VA) entered into voluntary administration to recapitalise the business and help ensure it emerges in a stronger financial position.
We understand our customers who have credits or bookings with Virgin Australia may be concerned. On Friday 22 May 2020, Virgin Australia released a policy change offering only 'conditional credit' instead of a refund moving forward for bookings which relate to:
- New tickets issued on/after 21 April 2020.
- Tickets issued on/before 20 April 2020.
- Customers who still have/had confirmed flights on/after 21 April 2020 and wish to cancel.
We will work closely with the administrators to support Virgin Australia through this process, and we will keep our customers informed of any developments and Virgin Australia policy updates as they come to us.